Membership Refund Policy

1. Ordinary refund right

A full refund within 14 days of purchase, then no refunds except where required by law.

This applies to standard Founding and Lifetime Founders Memberships sold by No Backboard Basketball League LLC. The window begins at the verified payment timestamp and ends 14 consecutive 24 hour periods later. A timely request remains timely even if processed later. Viewing content or using an ordinary merchandise discount during this window does not eliminate this right. The confirmation will identify the payment date and refund deadline.

Refund rights belong only to the account holder. An authorized user under 18 has no independent refund rights. A refund or revocation of the membership ends authorized-user access. An age-18 transfer of the membership to a registered authorized user does not restart the 14-day refund window.

2. How to request a refund

Email members@nobackboard.com from your purchase email with your name, order number or payment reference, and a request for refund. If unavailable, contact info@nobackboard.com. Do not send card numbers or account passwords. No explanation or special form is required for an ordinary request within the window. We may request reasonable information to verify the purchaser.

NBBL will acknowledge requests within three business days and initiate an approved refund within 10 business days after verification. Business days exclude weekends and US federal holidays. The payment provider or bank may take additional time to post funds. Refunds go to the original payment method where available; any alternative requires identity verification and agreement. Refunds are paid only to the account holder.

3. Amount and effect

A full refund includes the membership price and tax collected on that purchase. NBBL does not deduct its payment processing fees or recapture ordinary discounts already used in good faith. Separately purchased merchandise, services, admissions and pay per view follow the policy disclosed for those purchases; refunding membership does not automatically cancel them.

A refund ends membership access and future discounts, ends any authorized-user access, and retires the member number, which is not reassigned to a different member. Returning customers may buy a new place at the then available tier. Credits earned from the refunded purchase are reversed under the Referral Credit Terms. Previously earned credits from other valid referrals are handled under those Terms.

4. After 14 days and launch delay

Ordinary change of mind refunds are unavailable after the window, except where required by law. The platform launch target is February 1, 2027 and is not guaranteed. A delay alone is addressed by the standard membership extension described in the Membership Terms. Lifetime memberships have no fixed term and receive no extension. These rules do not remove remedies required by law for misrepresentation, material nonperformance or other protected claims.

5. Cancellation, closure and payment errors

If NBBL permanently cancels the core member platform before launch, it will refund affected membership prices and related tax in full, even after the ordinary window. If NBBL electively closes the standard program after launch before a standard member's extended term expires, it will refund the price actually paid in proportion to unused calendar days in that member's total term, including extensions. Count unused days from the first day core access is permanently unavailable through the revised expiry date. The standard denominator runs from November 1, 2026 through that expiry date, inclusive. Prior discounts are not deducted. Lifetime closure refunds instead follow the specific 60 month protection calculation in the Lifetime Terms. These voluntary remedies supplement the ordinary rule above.

Duplicate charges, charges for unavailable inventory and erroneous tax collection will be corrected regardless of the ordinary window. If NBBL ends access without a substantiated material member breach, it will restore the purchased entitlement or provide an appropriate unused portion refund, subject to mandatory rights. Unavoidable events do not eliminate legally required remedies.

6. Payment disputes and rights

Contacting us may resolve a problem, but you do not waive bank, payment provider, statutory or court rights by using this process. A good faith dispute is not itself abuse. Access may be paused while payment status is unresolved and canceled if the payment is reversed, with correction if restored. NBBL will not issue a duplicate refund for amounts already returned by the payment provider. No provision limits nonwaivable rights or lawful complaint activity.